Returns

We do not accept returns. Everything we make is food for your pet, and once a package has left us we cannot confirm how it has been stored or handled. Accepting food back and reselling it would not be safe, so for the health of every animal we bake for, all sales are final.

If There Is a Problem With Your Order

Our treats are baked, not moulded, so a few crumbs or a cookie that has broken in the box is normal and does not mean anything is wrong. We do not replace treats for being broken.

If something is genuinely wrong with your order, please get in touch. We look at these case by case and will do what is fair. Contact us within 14 days of delivery with your order number and, if you can, a photo of what arrived. A photo helps us work out whether the problem happened in our kitchen, in packing, or in shipping, so we can stop it happening again.

Wrong or Missing Items

If you receive the wrong item, or something is missing from your order, contact us within 14 days of delivery and we will send the correct item at no extra cost.

Order Cancellations

We bake in small batches and ship quickly. If you need to cancel, contact us as soon as possible. If your order has not yet been packed we can cancel it and refund you in full. Once an order has shipped it cannot be cancelled.

How to Contact Us

Email [email protected] or call (352) 410-0264. We answer messages as quickly as we can, normally within one business day.

Business Details

Biggie Bee’s LLC
1301 Battersea Ave
Spring Hill, FL 34609
United States
Phone: (352) 410-0264
Email: [email protected]